Shipping policy

This Shipping Policy applies to all purchases made through ShiftedCo.Shop and is operated by The Shifted Company LLC (“Shifted,” “we,” “us,” or “our”).

Order Processing Times

Orders are typically processed within 2–7 business days after payment is received. Certain items, including made-to-order, limited release, or preorder products, may require additional processing time.

Processing times do not include weekends, holidays, or carrier transit times.

Customers will receive a confirmation email after placing an order and a separate shipping confirmation once the order has been shipped.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on destination, package weight, shipping method, and carrier rates.

Estimated delivery times are provided as general estimates only and are not guaranteed. Delivery delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • High order volume
  • Incorrect shipping information
  • Events outside our control

The Shifted Company LLC is not responsible for delays caused by shipping carriers or external circumstances once an order has been transferred to the carrier.

Domestic Shipping

We currently ship within the United States using trusted third-party carriers such as USPS, UPS, FedEx, or other available shipping providers.

Transit times may vary depending on location and selected shipping method.

International Shipping

International shipping may be available for select countries. Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Additional international charges

The Shifted Company LLC is not responsible for customs delays, refused shipments, or additional import-related fees imposed by destination countries.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the package.

We are not responsible for orders delivered to incorrectly entered addresses provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the shipping carrier, The Shifted Company LLC is not responsible for lost or stolen packages.

If your package arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review the issue and determine an appropriate resolution at our discretion.

Order Tracking

Tracking information will be provided once your order ships. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Preorders & Limited Releases

Products sold as preorders, limited drops, or made-to-order items may have longer fulfillment times. Estimated shipping timelines for these products will be stated on the product page when applicable.

Orders containing preorder items may ship together once all items are available unless otherwise stated.

Shipping Restrictions

We reserve the right to refuse, limit, or cancel shipments to certain regions, addresses, or jurisdictions at our discretion.

Contact Information

For shipping-related questions or support, please contact:

The Shifted Company LLC
Email: theshiftedcompany@gmail.com
Website: ShiftedCo.Shop